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Privacy Policy

Effective Date: [22/07/2025]

 

At The Design Haus Collective Ltd. (“TDHC”, “we”, “us”, “our”), we’re committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we handle it when you use our website, services, or engage with us in any way.

By using our site or services, you agree to the terms of this Privacy Policy.

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1. Who We Are

 

The Design Haus Collective.

We are the “data controller” of your personal information under UK data protection law.

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2. What Data We Collect

 

We may collect and process the following types of personal data:

 

a) Information You Give Us

  • Name

  • Email address

  • Phone number

  • Business details (e.g. company name, role)

  • Project briefs or creative requests

  • Feedback or testimonials

  • Payment and billing details (for invoicing purposes)

 

b) Information We Collect Automatically

  • IP address

  • Browser type & version

  • Device type

  • Pages visited, time spent on site

  • Location data (based on IP)

  • Cookies (see Section 6)

 

c) Information from Third Parties

 

We may receive data from:

  • Social media platforms (if you interact with us via Instagram, LinkedIn, etc.)

  • Payment processors (Stripe, PayPal, etc.)

  • Partners or collaborators you’ve referred through

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3. How We Use Your Data

 

We use your personal data to:

  • Respond to inquiries and contact forms

  • Provide creative services and manage client relationships

  • Send project proposals and invoices

  • Improve the website and analyse traffic

  • Share testimonials (only with permission)

  • Send marketing communications (with your opt-in consent)

  • Comply with legal obligations (e.g. tax reporting)

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4. Legal Bases for Processing

 

We rely on the following lawful bases under UK GDPR:

 

Purpose

Legal Basis

Responding to inquiries

Legitimate interest

Fulfilling client contracts

Contractual obligation

Sending marketing emails

Consent

Keeping financial records

Legal obligation

Website analytics

Legitimate interest

Security monitoring

Legitimate interest

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5. Who We Share Your Data With

 

We only share your data when necessary, and only with:

  • Service providers (e.g. web hosts, email platforms, CRMs, invoicing software)

  • Payment processors (e.g. Stripe, PayPal)

  • Professional advisors (e.g. accountants, legal counsel)

  • Regulators or law enforcement if legally required

 

We do not sell or rent your personal data. Ever.

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6. Cookies and Tracking

 

Our website uses cookies and similar tracking technologies to:

  • Understand site usage

  • Improve performance

  • Enable certain features (like contact forms)

 

You can manage or disable cookies via your browser settings. For more detail, see our Cookie Policy.

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7. Data Retention

 

We retain personal data only as long as necessary:

 

Data Type

Retention Period

Client records & contracts

7 years (for legal/tax)

Website analytics

26 months

Email inquiries

12 months

Marketing consent

Until you unsubscribe

You can request deletion at any time (see Section 9).

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8. Data Security

 

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Access controls on internal systems

  • Secure password management

  • Regular backups and software updates

 

Despite our best efforts, no system is 100% secure.

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9. Your Rights

 

Under the UK GDPR, you have rights including:

  • Access – see what data we hold

  • Correction – request updates to your info

  • Erasure – request deletion of your data

  • Restriction – limit how we use your data

  • Objection – object to processing (esp. direct marketing)

  • Data portability – request your data in a structured format

  • Withdraw consent – if we rely on it, you can revoke it anytime

 

To exercise these rights, email [insert contact email].

You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data: ico.org.uk

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10. International Transfers

 

If we transfer your data outside the UK (e.g. to cloud providers in the US), we ensure it’s protected by:

  • Adequacy decisions (if available)

  • Standard Contractual Clauses (SCCs)

  • Other lawful safeguards

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11. Changes to This Policy

 

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post them here and update the date at the top.

 

We recommend checking back occasionally to stay informed.

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12. Contact Us

 

If you have questions or concerns about this policy, or want to exercise your rights, contact:

hello@designhauscollective.com

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